Warranty & Care

Welcome to the family! Now that you have your Risa product, we’re excited for you to use it for years to come. Here are all our pro-tips on how to keep it in tip top shape and how to activate your warranty.

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Select your Risa Product

The Risa Cookware Set
The Risa Cookware Set
The Risa Pot
The Risa Pot
The Risa Pan
The Risa Pan
Stackable Steamer
Stackable Steamer
Splatter Screen
Splatter Screen
Pot Holders
Pot Holders
Serving Stand
Serving Stand

The Risa Cookware Set

Upon Arrival

Wash cookware with hot, soapy water. Wipe dry with a soft, non-abrasive dish towel. Allow the pan to fully dry before it touches the burner.

Cooking

Preheat the cookware for up to 90 seconds on low-medium heat before adding cooking oils or foods. Ceramic holds heat more efficiently than traditional pans; use low to medium heat when cooking. Overheating can wear away the non-stick coating.

  • Never stab or scrape cookware surfaces with sharp utensils. Do not cut foods with a knife in the cookware. Use only wooden, silicone, plastic, or nylon cooking utensils. Metal utensils with rough edges will damage the non-stick coating. 
  • Do not microwave.
  • Never leave an empty pan on a hot burner unattended.

Seasoning

Not applicable for the ceramic/aluminum cookware sets.

Baking

 Oven safe up to 400°F. Coat surface with oil or butter before food is added, or line with parchment paper for easy cleanup. Do not broil.

Stovetop

Works on gas, electric, and induction.

Serving

Risa cookware can be used as serving vessels. Use the included Pot Holder to protect your hands, as cookware will become hot while on the stove. Place on a trivet (we recommend the Serving Stand!) or heat resistant surface and allow cookware to cool before placing on delicate surfaces. Do not use for long-term storage; storing foods inside the cookware for long periods of time may cause discoloration.

Cooling

Before cleaning, cool completely on the stove or a trivet. Sudden or extreme fluctuations in temperature can damage the cookware or cause it to warp. Do not rinse hot cookware with cold water.

Cleaning

Risa cookware is dishwasher safe, but hand washing is recommended for best long-term performance. Repetitive dishwashing or abrasive cleaners can reduce non-stick performance. For daily cleaning, rinse with soap and warm water, and scrub gently with a non-abrasive sponge or dish brush. Dry thoroughly before storage.

For food stuck on the surface, simmer soapy water over a low heat and gently scrape with a sponge or non-abrasive scrubber. For an even deeper surface clean, lightly rub cooking oil on the surface and place over medium heat for 2-3 minutes. Never use abrasive scrubbers such as steel wool or hard sponges on the inside of the cookware. For stains on the bottom of the cookware, clean with a sponge and high-strength detergent. Non-abrasive cleaners such as Barkeeper’s Friend can remove most surface discolorations and restore to the original finish.

Troubleshooting

If the cookware’s non-stick performance declines over time, soak in hot soapy water and thoroughly wash the cookware the next morning. Burned grease and food residue can build up without proper cleaning care, which may reduce the longevity of the product. 

Materials

Made without PTFE, PFOA, PFOS, lead, and cadmium. 

The Risa Pot

Upon Arrival

Wash cookware with hot, soapy water. Wipe dry with a soft, non-abrasive dish towel. Allow the pan to fully dry before it touches the burner.

Cooking

Preheat the cookware for up to 90 seconds on low-medium heat before adding cooking oils or foods. Ceramic holds heat more efficiently than traditional pans; use low to medium heat when cooking. Overheating can wear away the non-stick coating.

  • Never stab or scrape cookware surfaces with sharp utensils. Do not cut foods with a knife in the cookware. Use only wooden, silicone, plastic, or nylon cooking utensils. Metal utensils with rough edges will damage the non-stick coating. 
  • Do not microwave.
  • Never leave an empty pan on a hot burner unattended.

Seasoning

Not applicable for the ceramic/aluminum cookware sets.

Baking

 Oven safe up to 400°F. Coat surface with oil or butter before food is added, or line with parchment paper for easy cleanup. Do not broil.

Stovetop

Works on gas, electric, and induction.

Serving

Risa cookware can be used as serving vessels. Use the included Pot Holder to protect your hands, as cookware will become hot while on the stove. Place on a trivet (we recommend the Serving Stand!) or heat resistant surface and allow cookware to cool before placing on delicate surfaces. Do not use for long-term storage; storing foods inside the cookware for long periods of time may cause discoloration.

Cooling

Before cleaning, cool completely on the stove or a trivet. Sudden or extreme fluctuations in temperature can damage the cookware or cause it to warp. Do not rinse hot cookware with cold water.

Cleaning

Risa cookware is dishwasher safe, but hand washing is recommended for best long-term performance. Repetitive dishwashing or abrasive cleaners can reduce non-stick performance. For daily cleaning, rinse with soap and warm water, and scrub gently with a non-abrasive sponge or dish brush. Dry thoroughly before storage.

For food stuck on the surface, simmer soapy water over a low heat and gently scrape with a sponge or non-abrasive scrubber. For an even deeper surface clean, lightly rub cooking oil on the surface and place over medium heat for 2-3 minutes. Never use abrasive scrubbers such as steel wool or hard sponges on the inside of the cookware. For stains on the bottom of the cookware, clean with a sponge and high-strength detergent. Non-abrasive cleaners such as Barkeeper’s Friend can remove most surface discolorations and restore to the original finish.

Troubleshooting

If the cookware’s non-stick performance declines over time, soak in hot soapy water and thoroughly wash the cookware the next morning. Burned grease and food residue can build up without proper cleaning care, which may reduce the longevity of the product. 

Materials

Made without PTFE, PFOA, PFOS, lead, and cadmium. 

The Risa Pan

Upon Arrival

Wash cookware with hot, soapy water. Wipe dry with a soft, non-abrasive dish towel. Allow the pan to fully dry before it touches the burner.

Cooking

Preheat the cookware for up to 90 seconds on low-medium heat before adding cooking oils or foods. Ceramic holds heat more efficiently than traditional pans; use low to medium heat when cooking. Overheating can wear away the non-stick coating.

  • Never stab or scrape cookware surfaces with sharp utensils. Do not cut foods with a knife in the cookware. Use only wooden, silicone, plastic, or nylon cooking utensils. Metal utensils with rough edges will damage the non-stick coating. 
  • Do not microwave.
  • Never leave an empty pan on a hot burner unattended.

Seasoning

Not applicable for the ceramic/aluminum cookware sets.

Baking

 Oven safe up to 400°F. Coat surface with oil or butter before food is added, or line with parchment paper for easy cleanup. Do not broil.

Stovetop

Works on gas, electric, and induction.

Serving

Risa cookware can be used as serving vessels. Use the included Pot Holder to protect your hands, as cookware will become hot while on the stove. Place on a trivet (we recommend the Serving Stand!) or heat resistant surface and allow cookware to cool before placing on delicate surfaces. Do not use for long-term storage; storing foods inside the cookware for long periods of time may cause discoloration.

Cooling

Before cleaning, cool completely on the stove or a trivet. Sudden or extreme fluctuations in temperature can damage the cookware or cause it to warp. Do not rinse hot cookware with cold water.

Cleaning

Risa cookware is dishwasher safe, but hand washing is recommended for best long-term performance. Repetitive dishwashing or abrasive cleaners can reduce non-stick performance. For daily cleaning, rinse with soap and warm water, and scrub gently with a non-abrasive sponge or dish brush. Dry thoroughly before storage.

For food stuck on the surface, simmer soapy water over a low heat and gently scrape with a sponge or non-abrasive scrubber. For an even deeper surface clean, lightly rub cooking oil on the surface and place over medium heat for 2-3 minutes. Never use abrasive scrubbers such as steel wool or hard sponges on the inside of the cookware. For stains on the bottom of the cookware, clean with a sponge and high-strength detergent. Non-abrasive cleaners such as Barkeeper’s Friend can remove most surface discolorations and restore to the original finish.

Troubleshooting

If the cookware’s non-stick performance declines over time, soak in hot soapy water and thoroughly wash the cookware the next morning. Burned grease and food residue can build up without proper cleaning care, which may reduce the longevity of the product. 

Materials

Made without PTFE, PFOA, PFOS, lead, and cadmium. 

Stackable Steamer

Upon Arrival

Wash with hot, soapy water. Wipe dry with a soft, non-abrasive dish towel.

Heat Resistance

The Stackable Steamer is heat resistant to 230°F. Overheating the product for long periods of time may cause it to discolor. When steaming, do not allow water to evaporate completely — direct exposure to the cooking surface may cause the steamer to warp or melt.

Use

Microwave, stove, freezer, and dishwasher safe.

Cleaning

Dishwasher safe.

Troubleshooting

For surface stains, clean in the dishwasher or scrub with a nonabrasive cleaner such as Barkeeper’s Friend or baking soda and lemon. For more stubborn stains, a low concentration of hydrogen peroxide or bleach in water may help break down the color compounds in the stain. Always rinse well after cleaning.

Materials

Made with 100% food grade silicone and polypropylene. BPA and BPS free. Stain and odor resistant. 

Do not use in the oven.

Splatter Screen

Upon Arrival

Wash with hot, soapy water. Wipe dry with a soft, non-abrasive dish towel.

Heat Resistance

The Roasting Rack, Splatter Screen, and Collapsible Colander are heat resistant to 550°F. Overheating the product for long periods of time may cause the product to discolor. 

Use

Microwave, oven, stove, freezer, and dishwasher safe.

Cleaning

Dishwasher safe.

Troubleshooting

For surface stains, clean in the dishwasher or scrub with a nonabrasive cleaner such as Barkeeper’s Friend or baking soda and lemon. For more stubborn stains, a low concentration of hydrogen peroxide or bleach in water may help break down the color compounds in the stain. Always rinse well after cleaning.

Materials

Made with 100% food grade silicone. BPA and BPS free. Stain and odor resistant.

Pot Holders

Upon Arrival

Wash with hot, soapy water. Wipe dry with a soft, non-abrasive dish towel.

Heat Resistance

The Pot Holders are heat resistant to 550°F. Overheating the product for long periods of time may cause the product to discolor. 

Use

Provides a solid grip on just-from-the-oven pots and pans, and any hot cooking utensils, accessories, or dishes.

Cleaning

Dishwasher safe.

Troubleshooting

For surface stains, clean in the dishwasher or scrub with a nonabrasive cleaner such as Barkeeper’s Friend or baking soda and lemon. For more stubborn stains, a low concentration of hydrogen peroxide or bleach in water may help break down the color compounds in the stain. Always rinse well after cleaning.

Materials

Made with 100% food grade silicone. BPA and BPS free. Stain and odor resistant.

Serving Stand

Upon Arrival

Wash with hot soapy water. Wipe dry with a soft, non-abrasive dish towel.

Heat Resistance

The Serving Stand is heat resistant to 480°F. Overheating the product for long periods of time may cause the product to discolor. 

Use

Do not microwave. Store in a cool, dry environment.

Cleaning

Clean with a damp cloth. Dry thoroughly before storage.

Materials

Made with rubberwood. Naturally rot-resistant. 

Register Your Product

Your Risa cookware comes with a one-year warranty against manufacturing defects. We know you will love your cookware and are committed to your 100% satisfaction. We will provide a replacement or issue a refund if your product has any manufacturing defects. The one-year manufacturer’s warranty covers all Risa products, including accessories, up to one year from the date of purchase. The product must have been purchased in new condition.

To begin a warranty claim, contact us.

Please remember that our warranty only covers manufacturing defects. Our warranty does not cover damages caused by improper use, by cleaning practices, by any modifications, or by wear and tear.